Booking information

Booking Terms

1. Contracting party and scope

Your contracting party is Schloss Matzen Betriebs-GmbH, Matzen 5, 6235 Reith im Alpbachtal, Austria. These terms apply to accommodation contracts concluded directly with us or through our booking engine. Bookings made through other platforms or tour operators are additionally, or primarily, subject to the terms agreed there.

2. Formation of the contract

The display of rooms and prices constitutes an invitation to make a booking. The accommodation contract is formed when we issue our booking confirmation. Guests must provide complete and accurate information during the booking process.

3. Prices and services

Published rates apply per room and night for the stated occupancy and selected services. All prices include the statutory 10% VAT. A local tourist tax of EUR 3.50 per adult and per child aged 12 or over, per night, is charged in addition. Extras and surcharges are shown separately in the offer or booking process. The total shown in the booking confirmation is decisive.

4. Payment

The payment method, due date and any required deposit are stated in the specific offer and booking confirmation. The guest is responsible for payment on time. Statutory provisions apply in the event of late payment.

5. Cancellation and no-show

For a direct booking, you may cancel free of charge up to 48 hours before the planned day of arrival unless a different condition is shown for the booked rate or offer. For a later cancellation or no-show, the total price of the booked stay may be charged. Bookings made through other platforms or tour operators are subject to the cancellation terms shown there.

There is no statutory 14-day right of withdrawal for accommodation services agreed for a specific date or period. The free cancellation option above is granted voluntarily by contract.

6. Arrival, departure and Self Check-In

Current reception hours are published on the “Our Services” page. Arrival outside reception hours is handled through our Self Check-In. Access details must be kept confidential and may not be passed to unauthorised persons. On departure, the room must be vacated by the agreed check-out time.

7. Guest registration

All guests must provide the legally required registration details completely and truthfully. Registration may be completed using the electronic form we provide.

8. Historic building and accessibility

Schloss Matzen is a historic building without a lift. One accessible room is available in the “Ross – Classic Double Room” category. Other areas may have limited access owing to the historic fabric. Guests with particular requirements should contact us before booking. The micro-enterprise exemption pursuant to Section 6(3) of the Austrian Accessibility Act applies to our digital services.

9. House rules and liability

Guests must treat rooms, furnishings and communal areas with care and observe safety notices and house rules. Statutory provisions apply to damage caused culpably. Our liability is governed by mandatory law; no legally impermissible exclusions of liability are agreed.

10. Pets and extras

Pets and extras not included in the room rate require prior agreement and may incur additional charges. The specific offer and booking confirmation are decisive.

11. Applicable law

Austrian law applies, excluding its conflict-of-law rules, unless mandatory consumer-protection provisions provide otherwise. Statutory places of jurisdiction apply to consumers.

12. Contact

Schloss Matzen Betriebs-GmbH
Email: reservierung@schlossmatzen.at
Phone and WhatsApp: +43 676 445 999 7

Last updated: August 2026. Individual terms stated in an offer or booking confirmation take precedence over these general terms.

This English translation is provided for information. In the event of discrepancies, the German version shall prevail.