Consumer information

Dispute Resolution

Alternative dispute resolution

We always aim to resolve our guests’ concerns directly and amicably. Please contact us first at reservierung@schlossmatzen.at or +43 676 445 999 7.

We are not obliged and generally not willing to participate in dispute-resolution proceedings before a consumer arbitration body. If we agree to participate in a specific case, or become legally obliged to do so, we will provide the consumer concerned with separate information about the competent body.

The former European Commission Online Dispute Resolution platform has been discontinued and is no longer available.

Information pursuant to the Austrian Alternative Dispute Resolution Act (AStG).

This English translation is provided for information. In the event of discrepancies, the German version shall prevail.